Event FAQs

Event FAQs

Got a question about an event at one of our nature reserves? There’s a good chance you’ll find the information you’re after below as we answer our most frequently asked questions about events and bookings...

New Xplorer rules for 2020

Due to the coronavirus pandemic, we have had to alter the way we deliver our events. Please read below for information on how Xplorer will be run in 2020.

Can I attend with my friends?

Unfortunately not. As a Trust, we take the safety of our staff, volunteers and visitors very seriously. We also know that as a business, we have an important role to play in helping stop the spread of coronavirus. You have told us how important time in nature is to you, now more than ever. With the changing local rules we have taken the decision to run our events in household or support bubble groups only. This will support everyone in maintaining a safe social distance throughout. We look forward to welcoming you safely to one of our events very soon!

If you are a childminder or school group and would like to attend, please email us at marketing@lancswt.org.uk

There are more than 6 people in my houshold or support bubble. Can we still attend?

In these circumstance, please email us at marketing@lancswt.org.uk and we will help you out to ensure everyone is safe.

Do we have to book?

Yes! Unlike our usual Xplorer Challenge which was a drop in event, you now need to book a slot so we can be sure on numbers for social distancing purposes.

Click here to book

Are the challenges the same?

Yes! Ultimately it is the same Xplorer which you all know and love with two different challenges:

Challenge 1 

The markers you need to find are located on or next to surfaced paths and is pram friendly. The markers are in number order and form a circular route and is perfect for those who are new to our reserves or to orienteering or with younger children.  

Challenge 2 

This course represents more of a challenge and you will need to use your navigation skills to track down the markers located across our reserves! Not suitable for prams. 

Do we have to complete the challenge in the hour?

Not at all. The time slot is your hour to come and collect your pack, split into different time slots to avoid queuing. You can spend as long as you would like on our nature reserves, exploring and enjoying the beautiful sites.

General event FAQs

Do I need to book?

Yes, for many of our events but not all! Our Events Calendar will tell you whether advanced booking is required or not. Payment is taken on booking.

Events Calendar 

How do I book an event?

  • Online via our website, through Eventbrite or on our Facebook page
  • If there are still spaces available on the day of an event, these tickets will be on sale in our visitor centres at a slightly higher price.

Please note that our cheapest tickets are only available online.

Do you send out tickets through the post?

No, in order to keep our event costs as low as possible, we do not send out paper tickets through the post.

If you book your tickets online, you will receive email confirmation and an e-ticket from Eventbrite, our online booking agent. 

Do ensure that you enter your email address into the online booking system correctly, if you don't, you won't receive an email confirmation or e-ticket! 

I have booked online, but haven't received any confirmation?

Check your spam/junk folder. The email will come from Eventbrite, our online booking agent and not from us at the Lancashire Wildlife Trust.

If you can't find anything, please send us a an email to marketing@lancswt.org.uk

What time does the event start?

The start time is detailed on our events calendar. Our Event Leader will be at the meeting point 5 -10 minutes before the event is due to start.

Please make sure that you give yourself enough time to get to the event location and walk to the meeting point ready for the advertised start time.

What happens if the weather is bad?

The majority of events at our nature reserves will go ahead whatever the weather! We advise you to come dressed for the weather conditions, wearing sturdy footwear for outdoor events or if you intend to explore the reserve.

We always plan for bad weather and may alter an event slightly to take weather conditions into account, for example altering our route or spending more time inside on very wet days.

We may take the decision to cancel an event due to severe weather conditions or if severe conditions are forecast. If WE take the decision to cancel the event, you will be issued with a full refund.

How will I find out if an event has been cancelled?

If you have booked your tickets online, you will receive an automatic cancellation email from Eventbrite advising you that the event has been cancelled. It will provide you with a reason for the cancellation plus details on how your refund will be processed.

Check our website, Facebook and Twitter accounts for the most up to date information before setting off.

Do you provide refunds?

Yes, if WE take the decision to cancel an event.

If you booked online, Eventbrite will automatically process your refund and you don’t need to take any action. If you book in person, you will need to contact us to arrange for a refund to be processed.

We do not provide refunds if you find yourself unable to attend an event due to unforeseen circumstances.

I have booked for an event but I am running late. What can I do?

The event will start at the advertised start time. If you arrive late you will be able to join the session and participate in the remainder of the event or activity. Please note that many of our activities and events take place across our reserves, so the group may have moved on and left the advertised meeting point by the time you arrive. In this situation please try and locate a member of staff who will be able to locate the group and/or leader for you and direct you to a suitable point to meet with the rest of the group.

We do not issue refunds if you miss some or all of an event due to a late arrival.