Our Supporter Care Charter
The Lancashire Wildlife Trust works to ensure that exceptional standards of supporter care are delivered across its supporter base at all times.
Without our supporters, the charity would not be able to champion wildlife and natural places, to engage and inspire people and to promote sustainable living.
We are working to conserve and enhance Lancashire's, Manchester’s and North Merseyside’s rich and varied wildlife, delivering conservation gains through our network of nature reserves and wildlife sites and by engaging with communities, working with landowners, farmers, local authorities, business and young people.
Our fundraising methods
As a charity, we don’t receive any direct funding and we rely heavily on income raised through a variety of fundraising methods.
The majority of our fundraising is carried out by a small in-house team, some of which are salaried staff and some of which are commission-based. We also have a number of volunteers who fundraise for individual areas and projects.
In order to maximise the effectiveness of our fundraising and ensure the best outcome for wildlife, we also use a small selection of carefully vetted professional fundraising companies. We monitor each campaign very closely to ensure that the quality of these professionals meets our very high standards, and those set by the Fundraising Regulator. These organisations are:
CF Fundraising commenced the Trusts face to face membership recruitment deliver in May 2021. CF Fundraising are registered with the Fundraising Regulator, and our Trust team work closely with them and the recruiter team to ensure they are fully engaged in our cause and able to provide a high standard o donor care throughout all discussions. You can read more about CF Fundraising here
QTS Fundraising have a long standing relationship with a large number of Wildlife Trusts, including the Lancashire Wildlife Trust. They are registered with the Fundraising Regulator, and have many years of experience in delivering telephone campaigns which give an excellent donor experience whilst ensuring rigorous standards. We use the services of QTS to support us in welcoming our new members by telephone and ensuring they have all the information they need to enjoy their membership. Occasionally, we use QTS Fundraising for meticulously planned telephone fundraising campaigns to those whom we have the permission to do so. You can find out more about QTS Fundraising here
If you have any more questions about how we fundraise, or you would like to update how we contact you, please feel free to get in touch firstname.lastname@example.org. If you have a complaint about a Lancashire Wildlife Trust fundraiser or fundraising campaign, then please visit this page
The Wildlife Trust for Lancashire, Manchester and North Merseyside is registered with the Fundraising Regulator and is committed to the highest standards in fundraising practice.